Secondly, our policy is to require a serial number or proof of purchase of product to be paid. If you simply send in your warranty card when you purchase a product you would NEVER have a problem. Some of these issues are the racers not paying attention to the details. This policy will not change. On the other hand due to your article I can obviously see there are some problems. Because of the racers input it is my responsibility to check into the situation and determine how we can make our contingency program more user friendly and get the payments to the racers within 90 days from the day we receive the contingency forms.

I wish some of the racers would have contacted me directly to discuss this matter with me. Furthermore, our racer support director, Alan Kitchen, has explained to me that he has no complaints from racers. During the 2001 season we attended over 25 events. Until, I read this article I was not aware that there was a problem. Now, that I am aware there is a problem I can certainly develop a plan to resolve the situation. If racers feel they are not being treated in a fair manner I want to know about it. My phone number is 321-632-6205 extension 13 or tracyw@digital.net.

Thanks,
Tracy Winters
JW Transmissions
VP of Sales/Marketing

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